FAQ's

Sales Questions

Q.  Can I terminate my lease early and get another vehicle?
A.  Yes, click on lease end questions tab on home page for more information.

Q.  I owe more on my trade than I think it is worth, can I still trade?
A.  Yes, we will pay off your existing loan (no matter what you owe) when you trade.

Q.  How is my trade in valued?
A.  Trades are appraised after a test drive; for an idea of what your trade might be worth, visit www.kbb.com.

Q.  I have had some credit problems; can I get financing?
A.  Probably, for more information see our online credit repair tab under the Finance Center.

Q.  Can I complete most of the  transaction online and arrange for indealership pickup?
A.  Yes, most everything except state and lein paperwork can be done online.

Q.  My warranty is about to expire; can I purchase additional coverage?
A.  Yes, contact our financial services manager.


Service Questions

Q.  Can I make a service appointment online?
A.  Yes, see tab under service and parts.

Q.  Will my new car warranty cover all repairs?
A.  Except for routine maintenance, all repairs are covered under the manufacturers warranty.

Q.  Do you have service loaners?
A.  Yes, we have loaner vehicles for warranty repairs lasting more than two hours.

Q.  My car broke down, why can't the dealership fix it right away?
A.  Michigan law states that consumers must receive a written estimate before beginning work.

Q.  Is there a guarantee on service performed at Borgman?
A.  Yes, services paid for by you are guaranteed for 12 months.

Q.  I have had an accident, does Borgman work with all insurance companies?
A.  Yes, you have the right to have your car repaired where you bought it; Borgman will bill all insurance companies.

Contact

Borgman Ford

3150 28th St SW
Directions Grand Rapids, MI 49418

  • Sales: (800) 875-0605
  • Service: (616) 534-7651
  • Parts: (616) 534-7651

Hours

  • Monday 9:00 AM - 8:00 PM
  • Tuesday 9:00 AM - 6:00 PM
  • Wednesday 9:00 AM - 8:00 PM
  • Thursday 9:00 AM - 6:00 PM
  • Friday 9:00 AM - 6:00 PM
  • Saturday 9:00 AM - 4:00 PM
  • Sunday Closed
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